Customer Service

Policy Privacy
Security
Secure Ordering Process
Conditions of Use

Policy Privacy: This privacy statement discloses the privacy practices for www.atlantacaps.com. The statement does not include the privacy practices for partnered sites. We encourage our users who visit external sites from links within atlantacaps.com to read the privacy statements of those sites, as their privacy practices may differ from ours. The atlantacaps.com website is owned by Sun Trading Group, Inc. If you have questions or concerns regarding this statement, you should first contact us via the Customer Service or by calling 1-770-458-1363. If you prefer to write us our postal address is below.
Sun Trading Group Inc.
5752 buford hwy
doravill, GA 30340

Welcome to the Atlantacaps Online Store. In order to make you feel comfortable and secure in our online store, Sun Trading Group, Inc. has taken numerous precautions to guard your security while making purchases online. Our goal is to make you feel as comfortable shopping here as you would from our catalog or retail showrooms. For each visitor to our Web site, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

What personally identifiable information is being collected?: When you visit atlantacaps.com, in order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our site, during which you will be asked for your shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our Web servers track various technical details about your visit, such as you computer's IP address and which pages you visited, however that information does not typically contain any personally identifiable information about you.
How is the information being used?: The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to our Web site.
With whom do we share your information?: In order to operate this Web site and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, sending you catalogs, on and conducting surveys, sending you e-mails and newsletters, and helping us decide whether to extend credit to you. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of those organizations may have their own Privacy Statements which may give you additional protections, so you are encouraged to read those statements when presented to you.
How do I access, update, or delete my personally identifiable information?: Due to various legal and recordkeeping requirements, we may be required to maintain records about your purchases or other activities on this website. However, you will always be permitted to opt-out of any marketing uses of information stored about you. If you would like to change your personal information, you may contact us by postal mail at:
Sun Trading Group Inc.
5752 buford hwy
Doraville, GA 30340

or by filling out our Customer Service Center
What information will be disclosed if required by law?: If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.
What are cookies and how do we use them?: A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. Atlantacaps.com uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience. Atlantacaps.com also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame.
What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?: If you do not want to receive e-mail from us in the future, please let us know by calling, filling out our Customer Service Center, or by writing to us at the above postal address and telling us that you do not want to receive e-mail from our company. If you provide us with your e-mail address, you may receive messages about your order status, issues regarding the operations of this Web site, and messages from subsidiaries of Atlantacaps.com and other companies with operational relationships to Atlantacaps.com. If you provide us with your postal address, you may receive periodic catalogs from us, or other notices containing information about new products and services or upcoming events. On occasion, we may make our postal mailing address lists available to subsidiaries and affiliated companies that are part of the Atlantacaps.com family of companies. We may also make our postal mailing address lists available to other direct mail companies who we believe may have products and services of interest to our customers. However, we do not share e-mail addresses with any outside organizations for marketing purposes. If you do not wish to receive postal mailings from AtlantCaps.com, its subsidiaries, or third-party organizations, please let us know by calling, filling out our Customer Service Center, or writing to us at the above postal address. Please provide us with your exact name and postal address and state which lists you wish to be removed from so that we can be sure your information is removed from future mailing lists. We will request your telephone number or facsimile (FAX) number, and if you provide it, you may receive telephone or FAX contact from us with information regarding your orders or requests for information. We do not share phone or FAX numbers with third parties for marketing purposes.

Security
What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?: Atlantacaps.com values your business and is committed to doing everything possible to make our online ordering process secure.

Secure Ordering Process: Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Atlantacaps.com Web site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Don't worry if your browser is secure or not - if it is insecure, you will not be able to purchase on our online store. Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse. If you have any further question regarding your online security, please contact us at 1-770-458-1363 or fill out our Customer Service Center.

Conditions of Use: Welcome to the Atlantacaps.com website. By using the Atlantacaps.com website YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, and all disclaimers and terms and conditions that appear elsewhere on the Atlantacaps.com website.
References to Atlantacaps.com herein refer to Sun Trading Group Inc. or its affiliates, subsidiaries and designees as deemed appropriate by Atlantacaps.com.
Atlantacaps.com. reserves the right to make changes to the Atlantacaps.com. website and its Conditions of Use and Legal Notices at any time. Each time you use the Atlantacaps.com. website, you should visit and review the then current Conditions of Use and Legal Notices that apply to your transactions and use of this site. If you are dissatisfied with the Atlantacaps.com website, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the Atlantacaps.com website.
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Disclaimers and Limitation of Liability: By using the Atlantacaps.com website, you expressly agree that use of the Atlantacaps.com website is at your sole risk. The Atlantacaps.com website is provided on as "AS IS" and "as available" basis. Neither Atlantacaps.com nor its parent company, affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Atlantacaps.com website will be uninterrupted or error-free. Neither Atlantacaps.com nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Atlantacaps.com website or the products or services offered for sale on the Atlantacaps.com website. Further, Atlantacaps.com makes no representation that content provided on the Atlantacaps.com website is applicable to, or appropriate for use in, locations outside of the United States. Atlantacaps.com and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Atlantacaps.com or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. Under no circumstances shall Atlantacaps.com or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Atlantacaps.com website, including but not limited to reliance by you on any information obtained from the Atlantacaps.com website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Atlantacaps.com has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Atlantacaps.com website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. You further agree that any action filed against or otherwise naming Atlantacaps.com or any other person or entity connected with Atlantacaps.com relating in any way to Atlantacaps.com, this website or use thereof, shall only be filed and maintained in the Ninth Judicial District Court in and for the State of Nevada located in Douglas County, Nevada and that Nevada law shall control regarding any such dispute.
Product Display/Colors: The Atlantacaps.com website attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site: Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Atlantacaps.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Atlantacaps.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Atlantacaps.com' Return Policy.
Sale Tax Policy: Because Atlantacaps.com does business throughout the United States and collects and remits sales tax as required by law, the Atlantacaps.com website also collects and remits sales tax as appropriate. You will be required to provide your state tax-exempt certification prior to purchase if you claim a tax-exempt status.
Paying for Your Order: Generally, credit and debit cards are not charged until we either ship the item(s) to you or confirm store availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.
Validating Your Order: After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the email address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Order Acceptance/Confirmation: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Atlantacaps.com website reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Order Limitations: We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the email address you gave us when you placed the order.
Shipping: All orders placed on this site are subject to product availability and will be shipped according to Atlantacaps.com' shipping policies. In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation email.
Termination of Use: Atlantacaps.com may, in its sole discretion, terminate your account or your use of the Atlantacaps.com website at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Atlantacaps.com reserves the right to change, suspend, or discontinue all or any aspects of the Atlantacaps.com website at any time without prior notice.
Shipping Time: See our Warehouse Locations for estimated shipping times.
Most orders are delivered within 3 to 6 business days of being placed.
We will notify you within 24 hours if items you ordered are out-of-stock.
Shipping Method: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air available for most locations.
Orders shipping from multiple warehouses may incur additional shipping charges.
Orders shipping to Alaska or Hawaii may incur additional shipping charges.
Payment Methods: Visa, Mastercard, Discover
Money order/Cashiers check
Check (Must wait to clear)
Credit cards issued outside of the USA are not accepted.

Returns

Cancellations: Order cancellation can only be made before shipment.
Once shipment occurs, the return policy is in effect.

Backorders: No backorders.
If an item is unavailable it will be removed from the order, and you will be notified.

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